I found what I want, but you don't have my size! What do I do?
This one is tough. Start by signing up for our newsletter at the bottom of our home page to be the first one to find out about re-stocks, sales, new products, and more! Secondly, we do our best to keep our stock as updated and size inclusive as possible, however, due to the nature of how we source, print, and sell our products, our turnaround for re-stocks can be slow sometimes. We use Canadian suppliers and artists that hand-print our products, and then we do the rest ourselves (there's only 2 of us on the BPAC team!). This means that sometimes our re-stocks move a bit slower. BUT we promise we will re-stock what you are looking for ASAP.
How can I process a return?
If you get your product and it just turns out to not be what you wanted - let us know! We are happy to process a return for any reason at any time. Contact us at email@example.com with your order number & reason for return, and we will get you your money back!
My item is the wrong size or damaged, how can I exchange it?
Firstly, if your product is damaged or not up-to-standard in any way - we sincerely apologize! Whether it's that or just the wrong size or colour for you, we can always process an exchange for items that have not been washed or worn. Please email us at firstname.lastname@example.org with your order number and information, and we will make sure that you get the perfect product for you!
I don't like shopping online, where can I buy Bruce Peninsula Apparel Co. in person?
Not an online shopper? No worries!
A selection of our items are available at:
Stonehouse Tobermory - 7361 Ontario 6, Tobermory, ON N0H 2R0
Garden in Thyme - 3088 Bruce County Rd 9, Lion's Head, ON N0H 1W0
Please note that not all items available online are sold in-store.
*Please check the government of Ontario website for accurate in-store shopping information and safety precautions regarding Covid-19*.
How can I do local pick up?
Local Pick-Up is currently paused. Our apologies for any inconvenience.
You donate a tree with every purchase through Ecologi, where are those trees planted?
Good question, you environmentalist! We partner with a company called Ecologi that plants trees in different places around the world. They focus on reforestation, restoration, and the reduction of carbon pollution. This focus means that the places that are in need of climate action are receiving it - with your help! Find out more at https://ecologi.com/brucepeninsulaapparelco
I want to partner with your business or have your products in my store, how should I contact you?
You guessed it! Shoot us an email at email@example.com with your inquiry and business information. We would love to hear from you. Feel free to dm us on instagram as well if it pertains to the nature of your inquiry. @brucepeninsulaapaprelco
At Bruce Peninsula Apparel Co. we strive to offer exceptional customer service. If you have any additional questions or concerns please reach out to firstname.lastname@example.org and we will address it immediately.